The world of communication technology is often overly complicated because there are so many suppliers involved. Many businesses have different suppliers for fixed lines, cellphone connections, PABX, cabling and IT infrastructure. In most cases these suppliers tend to blame each other when something goes wrong, leaving the customer stranded and confused about how to get services restored.
Historically, companies used to install a PABX system, e.g. a Panasonic PABX, using a Telkom line. When there was a fault on the line, the client would never quite know where the fault was, and usually ended up calling both suppliers.
Gone are the days of being at one single supplier’s mercy in terms of waiting for lines to be installed, etc. After years of Telkom having the telephone line monopoly, Neotel entered the market. More recently, the likes of Vodacom and MTN and a few wireless companies are now also supplying lines to clients’ doorsteps.
With a host of new technologies at our fingertips, it makes perfect sense to have a single supplier supply your company with multiple business connectivity applications. This ends up saving companies lots of time and frustration.
PABX suppliers now offer ‘suites’ in a single box … a one-stop shop, as it were. The person supplying the PABX is not necessarily a data line owner, but is in a position to effectively manage that aspect for their client. These suppliers have equipment that monitors clients’ data, and is able to identify faulty extension and rectify the problem. This is sometimes done so efficiently that the problem is sorted out before the client is even aware that there is a problem.
It therefore makes for good business practice for clients to appoint such a supplier … a supplier that keeps abreast of technological advances and with his finger on the pulse of PABX and connectivity trends. You are in good hands with Trunuty, because this is in fact one of our core focus areas.